Effective Date: March 12, 2026
NeuroAds Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy covers both of our products:
Contact: privacy@neuroadsinc.com
Applies to users of our advertising services, website visitors, and those who interact with our advertising campaigns.
When you interact with our Facebook advertisements, we may collect:
We use the collected information for:
We use Facebook Pixel to track conversions from Facebook ads, optimize ads based on collected data, build targeted audiences for future ads, and remarket to qualified leads.
We may use Facebook Custom Audiences to display advertisements to users who have previously visited our website or provided us with their contact information. All data is hashed and encrypted before being shared with Facebook.
We may share your information with:
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes without your explicit consent.
We use cookies, web beacons, and similar technologies to remember your preferences, understand how you use our services, deliver relevant advertisements, and measure ad campaign effectiveness. You can control cookies through your browser settings.
You can opt out of targeted advertising by:
Applies to Shopify merchants who install the NeuroAds Chatbot app and end customers who interact with the chat widget on merchant storefronts.
| Data | Purpose |
|---|---|
| Shopify store URL and name | Account setup and app functionality |
| Shopify access token | API access to sync store content |
| Admin email | Account communication |
| Billing information | Subscription management (processed by Shopify Billing API) |
| App configuration and preferences | Service customization |
We sync the following store data to power the chatbot's knowledge base:
This data is used exclusively to generate accurate chatbot responses for the merchant's customers.
| Data | How Collected | Purpose |
|---|---|---|
| Chat messages | Entered by customer in widget | Generate AI responses |
| Email address | Voluntarily provided for support escalation | Create support ticket |
| IP address | Automatically collected | Rate limiting and abuse prevention |
| Browser and device info | Automatically collected (user agent) | Service functionality |
| Session identifier | Local storage | Maintain chat session continuity |
When an end customer requests an order lookup, we access order details (status, items, tracking, shipping address) in real time via the Shopify API. Order data is used only to respond to the customer's request and is not stored beyond the chat conversation.
We do not use personal data for advertising, profiling, or selling to third parties.
The Chatbot uses artificial intelligence to generate responses. This involves sending data to the following sub-processors:
| Sub-processor | Data Processed | Purpose |
|---|---|---|
| OpenAI | Chat messages, store content | Generate chat responses and text embeddings |
| Amazon Web Services (AWS) | All data | Cloud hosting, database, and infrastructure |
| Langfuse (self-hosted) | Chat interaction metadata | LLM observability and quality monitoring |
Important: OpenAI's API data usage policy states that data submitted via the API is not used to train their models. We use the API with zero-data-retention where available.
Chat messages and store content are sent to OpenAI solely for the purpose of generating responses and embeddings. No end-customer personal data is used for model training by any party.
The chat widget uses local storage (not cookies) to store a session identifier. This is used solely to maintain chat session continuity so customers can continue a conversation if they navigate between pages.
We do not use third-party advertising cookies, tracking pixels, or analytics trackers in the chat widget.
We share Chatbot personal data only in the following circumstances:
We do not sell, rent, or trade personal data to third parties. We do not share personal data for targeted advertising.
| Data Type | Retention Period |
|---|---|
| Chat conversations | Duration of merchant's subscription, plus 30 days after account closure |
| Store content (products, policies, etc.) | While app is installed; deleted within 48 hours of app uninstall |
| Merchant account data | Duration of subscription plus any legally required retention period |
| End-customer email (support escalation) | Duration of merchant's subscription or until deletion requested |
| Session data | 24 hours |
When a merchant uninstalls the App, we delete all associated store data and customer data in accordance with Shopify's shop/redact webhook requirements.
Merchants who install the Chatbot app are data controllers for their end customers. As a merchant, you are responsible for:
We honor all Shopify mandatory privacy webhooks:
customers/data_request) — we provide all stored data for the requested customer within 30 dayscustomers/redact) — we delete all stored data for the requested customer within 30 daysshop/redact) — we delete all store data within 48 hours of app uninstallThe following sections apply to both the Ad Platform and the Chatbot.
We implement appropriate technical and organizational security measures to protect your personal information, including:
Depending on your location, you may have the following rights:
You have the right to know what personal information is collected, the right to delete personal information, the right to opt-out of the sale of personal information (we do not sell personal information), and the right to non-discrimination for exercising your rights.
In addition to the above, you have the right to restrict processing and to lodge a complaint with your local data protection authority. Our legal bases for processing include consent, contract performance, legal obligations, and legitimate interests.
We will respond to verifiable requests within 30 days.
Your information may be transferred to and processed in the United States on AWS infrastructure. For transfers from the EEA, UK, or Switzerland, we rely on Standard Contractual Clauses (SCCs) and sub-processor transfer mechanisms.
Our services are not directed to individuals under the age of 13 (or 16 in the EEA). We do not knowingly collect personal information from children. If you believe a child has provided personal data, please contact us at privacy@neuroadsinc.com and we will delete it promptly.
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. For Chatbot-specific retention periods, see Section B7.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Effective Date." For Chatbot merchants, we will also notify via email.
Continued use of our services after changes constitutes acceptance of the updated policy.
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
NeuroAds Inc.
Email: privacy@neuroadsinc.com
Address: 23 Corporate Plaza Drive, Newport Beach, California, 92660